Windows hello face not working. Press the Win + X keys and choose Device Manager.

Windows hello face not working Right-click on it, and then select “ Start” from the list that appears. Most methods came from windows forums. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. Oct 19, 2024 · I went through the Windows 11 set on my new Envy 360 laptop, successfully created a Windows Hello recognition, but it will not recognize me on sign in. Also web-sign-in does not work, since the pop-up windows did not appear. Click on Computer Configuration and open Administrative Templates. I tried several internet solutions, but nothing is working. Related Information Jan 22, 2018 · Troubleshoot problems with Windows Hello on Surface; Facial Recognition not working for windows 10, version 1709 (please check the marked as answer posts). After this, check to see if you can set up Windows Hello Sep 24, 2019 · I have the same issue with my laptop. Understanding Face Recognition. To check if Windows Hello works, you need to select that option. Dec 25, 2021 · Hi Riley, I am Dave, I will help you with this . And when I click on it, it shows "Something went wrong. Select the Troubleshoot tab from the left-hand menu. Upon restart, windows had installed the proper driver and facial recognition was working once again. Mine is a HP envy all in one PC. I disconnected my school account on the "access work or school page" and then restarted my computer. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. how can i install it. Please let me know what to do. No frame to see. Feb 20, 2025 · Update to the latest version available to resolve this: Update the camera driver to Intel 2D Imaging, USB Bridge Driver for Camera, version 80. I do not want to spend hours chasing this thing down. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. There are several causes that make Windows Hello stop working on Windows 10. This fixed the camera app but not Windows Hello. I followed all of the instructions in the troubleshooter and still nothing. It happened recently after a windows update. This article explains what Windows Hello Face is and how to enable or get rid of it, should you choose to. a. It says "It's currently unavailableWe couldn't find a camera compatible with Windows Hello Face". I am unable to unlock my windows 11 computer after a windows update. You can do this by going to. My Windows appears to be up to date. I've been following the steps that one of the Microsoft Member Team advised on here: I already did all the necessaries updates and restarted the computer. exe: May 22, 2024 · I am not a Windows friendly person. You would thing the HP represenative would check this first. This is really frustrating. I removed my face data from Windows Hello and tried to set it up again. 8 for Windows 11 for x64 (#KB5009469). After the last update, my Windows Hello Face login stopped working. The issue occurs after rebooting or resuming from hibernation or power. Dec 29, 2020 · 9. It must be a leftover from Windows 10. Jan 3, 2023 · Find possible fixes for Windows Hello Face recognition issues, such as updating drivers, resetting options, and doing a repair install. I have checked everything on the troubleshooting list, changed the lighting, checked the IR driver. All greek to me. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. Go to Settings > Accounts > Sign-in Options. Make sure its working properly. Dec 16, 2024 · PIN, face ID not working after windows 11 update. msc to open services, select windows biometric services from the left column, right-click it and click Stop. The option to set up Face Recognition is not available if the PC does not have an IR cam Aug 31, 2022 · Meet Windows Hello. 1. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Dec 20, 2024 · I am setting up a new elitebook. With Windows Hello Face, Microsoft has refined this type of authentication and has enhanced its security. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. Feb 4, 2025 · Hello,Please be kind to provide instructions on How to have the camara recognize face and activate facial recognition. When I start my Surface pro-7 Hello face sign in is not working giving a message the something wrong and request me to use PIN. it shows a message like we couldn't find a compatible camera with windows hello face. Sometimes system updates can overwrite the drivers for certain devices. com) One common factor that I noticed is that some users said that the problem started after they updated their Logitech Tune software or firmware. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. Hence, apply the following steps to resolve it quickly on your PC. Since then Windows Hello facial recognition does not work' May 11, 2022 · The windows face recognition recently stopped working. Try again later" as Aug 28, 2023 · Logitech Brio Does Not Work with Windows Hello Face - Microsoft Community Windows Hello No Longer Working with Logitech BRIO 4K Webcam after Logi Tune Firmware update : r/logitech (reddit. Click Additional Troubleshooters. The HP IR Camera icon is still not visible in Device Viewer. Perform SFC Scan and Repair Windows Image Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. " Remove and Re-add: If the option is available, remove the existing facial recognition profile and re-add it. Pres Windows key, type gpedit, and press Enter. While trying this registration the IR lights blinks very randomly and never gets off. But […] Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. Feb 25, 2021 · Is this the first time that you setup the Windows Hello Face on your computer? Kindly Run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows. - Under PIN, Click Remove and setup again. 1 Did Windows Hello Facial Recognition previously work on your laptop? 2 Windows 11 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability. While I turn on my PC under sign in options if I choose windows hello, the it takes a moment and says ' could not turn on your camera' . Is this system file checker pretty benign? or Am i getting myself in too deep. Unfortunately, when I use "Improve Recognition" in Settings, that does not work. How do I fix it? ***Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in*** Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Press the Win + X keys and choose Device Manager. You can vote as helpful, but you cannot reply or subscribe to this thread. Windows Hello is also not recognising my face 70% of the time. For work or school better just buy a better webcam, and Windows Hello is definitely a useful bonus. The pin works but not facial or fingerprint recognition. Reinstall the biometrics driver. Follow the instructions provided by Windows for performing a system restore. Jun 5, 2019 · Windows Hello Face was working after the update, but a couple of days ago was reporting a problem whenever I logged in. 1pro, now the Windows Hello Face is not working it says Currently unavailable in the sign-in options in settings. Therefore, you will need to transition from a Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Jan 10, 2025 · My Windows Hello stopped working as well. Remove facial recognition. Aug 17, 2019 · Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. A new entry in Device Manager | Biometric Devices will be created called Windows Hello Face Software Device Hi,I have a surface laptop 7 15 inch, and when I try to set up face, it comes with a message saying "Couldn't turn on the camera. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Jan 4, 2025 · A user reports an error message when trying to log in with facial recognition, PIN and fingerprint. It also works with more than a dozen apps like Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Jun 21, 2022 · Windows Hello is a biometric feature that lets you log in with facial recognition on your laptop or desktop. The following link includes step-by-step instructions to download and install the Intel-2D-Imaging-USB-Bridge-Driver-for-Camera_8PJ68_WIN64_80. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. If your face or fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get an error message when you try to sign in through Windows Hello. 15, A01 or later. Run Windows Hello troubleshooter Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Note: If you have never set up Windows Hello Face Recognition and the option to set up the feature does not display in Settings, make sure that your PC has an IR camera. Then delete the folder named NGC. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. One thing I did notice, however, that in the Windows System32 folder that the FaceDriver is folder is missing and I do not know how to get it back. This just started happening after the most recent Microsoft update. Finally, I suggest that you can also find "Biometric devices" in Device Manager, right-click and select "Properties", click "Uninstall device" in the "Driver" tab, and then restart the computer to Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. But sometimes, it can become unresponsive for various reasons. Feb 15, 2025 · The issue in my windows 11 pc is, When I try to use the windows 11 hello face sign in registration the camera is opening but if I put my face in front of the camera its not detecting my face. its showing "this option is currently unavailable. Windows Hello enables facial recognition using the infrared (IR) camera of your computer running Windows 11. inf) still installed. In device manager the Facial Recognition (Windows Hello) Software My camera stopped working a few days ago. From then it is displaying "This option is currently unavailable" and "we couldn't find a camera compatible with windows hello face". Jan 28, 2025 · Windows 11 Top Contributors: Ramesh Srinivasan hello face not working i do every thing but than not working . Jan 10, 2025 · Step 4: Reconfigure Windows Hello. Press Win+R to open the Run dialog box, type services. A Microsoft agent suggests some troubleshooting options, such as resetting Windows Hello, checking biometric devices and creating a new account. Face recognition is a convenient feature of Windows Hello that allows you to log into your computer without typing a password. . can help me. . I spent 4 hours with a Windows specialist on line and he never got it to work. 6. 3 days ago · Upon further research i came upon a article that stated that Windows Hello Face requires a infrared camera which 90% of new laptops dont have. Apr 13, 2022 · Do I need to install the facial recognition? This system was purchased in August, but just setup this year. " Windows Hello Face: Under "Manage how you sign in to your device," find "Windows Hello Face. After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. Feb 13, 2022 · I previously trained Windows Hello in exactly this kind of light for this reason. See fixes here for Windows Hello: Jan 11, 2024 · According to your description, your computer's windows hello cannot recognize your face, you can reset your windows hello. Also see if this fix helps you: Jan 21, 2022 · Windows hello face not working Initially windows hello face has worked fine but Recently i have changed my hard drive and reinstalled windows 10. Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jun 13, 2022 · Restarted still did not work with Windows Hello face. The camera is equipped with IR. Windows Hello face has been out for close to 10 years. I open setting then Account and then click "Facial recongnition (Windows Hello)" but it closed and went to my desktop window. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. I wasn't able to reset the Facial Recognition or Fingerprint options, as the option 'remove' is not available for me. Please post back with the result for further assistance. It's a non-password login security feature that lets you log in to the system using facial recognition and fingerprint scan. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. _____ Nov 24, 2024 · Hi, I am not able to use windows hello face feature to sign-in my laptop since I purchased this HP Pavilion laptop. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Windows includes built-in troubleshooting tools to identify and fix system issues. Before you begin. Run the System File Checker Utility scan. 1) Scanned files using cmd --> scf /scannow Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Jan 30, 2020 · when I go into sign in options and click on windows hello face it says that it could not find a camera that is compatible with windows hello face This thread is locked. I have asked if they are abandoning Windows Hello Face and no response. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Access Accounts Settings: Go to Settings > "Accounts" > "Sign-in options. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Face recognition is now working for me in Windows 11. Jan 16, 2025 · Hi, I am Dave, I will help you with this. Remove the Camera Cover Mar 1, 2024 · If Windows Hello Face Recognition is still not working after trying the above steps, consider performing a system restore to revert your system to a previous state when it was working correctly. The method is as follows. Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. I wll help you on this. I have a Surface Laptop 3 with AMD and the face login worked flawlessly until now. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. Reconfigure Windows Hello. Sometimes it deos but rarely. Option 2. There's an old version of the Windows Hello Face Software Device (HelloFace. Make sure you configure Windows Hello on your device. Click on the windows key > search and open Device Manager > find the camera driver > Update. Jan 20, 2018 · Hi Troy. Is there anything else I can confirm for you? Thanks! Feb 19, 2023 · This makes it so Windows Hello Face does not work in low light conditions and it is quite annoying. After your computer restarts, check if Windows Hello is working. I have a Surface Laptop Go and Windows 11. See links to external websites and videos for more details and solutions. Oct 9, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. " However, the camera works fine. Mar 13, 2024 · and run the troubleshooter for Windows Hello or Biometric devices. I have a Legion 7i with a 3080 (albeit not the i9) but the webcam is just the same 720p 30 fps one that is just tolerable. 2 days ago · In Settings > System > Optional Features, remove the Windows Hello feature, then search for and add the "Windows Hello facial recognition" feature. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. But it no longer works. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Everytime I try Mar 5, 2023 · Microsoft hello face not working when I'm going to register or set up the window hello face it shows we could not find a camera compatible with window hello face even my laptop has a webcam pre Sep 6, 2024 · - To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. - Restart your computer. Aug 18, 2022 · Hi. Feb 16, 2025 · I completed all the steps you recommended successfully. Only thing I have done so far is to switch out of Windows S. Not able to use "Windows Hello Facial Recognition" at sign-in. What to do to Dec 31, 2020 · The Windows Hello Face is not working, saying that my camera is not compatible. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. It reports that "Windows couldn't find a camera compatible with Windows Hello Face. under “Windows Hello Facial Recognition” and reset the facial recognition. The camera on my laptop is not infrared. When I look in Settings it says - "Facial Recognition (Windows Hello) This option is not available. Check your lighting, make-up, glasses, fingerprint reader, and system updates. "help to to slove this problem . I can't seem to add Windows hello to the camera's privacy settings. Common Issues with Face Recognition Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. 295 . I looked for a solution online and based on an answer on this website added a file in the registry. b. When I go to the sign in option face recognition it shows me we couldn't find camera compatible. I cannot even follow the above conversation. The camara turns on and image (face) appears fine in the screen but no option to Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. Back to Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. Still doesn't work. When I go to the setup screen (Settings > Accounts > Sign-In Options > Windows Hello face), the screen to view my face appears, however, there are no options to proceed. The camera sees my face but does not scan my face but continue to show "Make sure your face is centered in the frame". If that happens, sign in with a PIN or password instead, and then set up Windows Hello again. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Face recognition Windows Hello is not working. CAD software and Rendering, yes. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Any solution (all my Drivers and Hardware are up to date) Mar 10, 2025 · Hello Goran, I am Ramya. 15_A01. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. msc and press Run Windows Hello Troubleshooter. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. To run Windows Hello troubleshooter: Open Settings and go to Update & Security. I use a desktop and I have not been able to use Windows Hello Face for a long time! I'm a windows insider and I've been sending thorough feedback to MS EVERY week and they have not done ANYTHING about it. I didn't have to restart, but you may have to. It does not make sense that disabling this Hello system to reset the pin, then turning it on again would make this face not work permanently. Reply I have the same question (0) Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. In settings, I see the message "We couldn't find a camera compatible with Windows Hello Face". While trying to resolve the issue, i clicked on remove and started a new setup. I have looked up previous forums as this is a fairly common issue. For more info on how to do this, go to Configure Windows Hello. 10. (We couldn't find a camera compatible with Windows Hello) I have a HP Spectre x360 Convertible 15-bl1XX Windows 10 Home 64 bits Version: 18362. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. Either the frame that my face is supposed to be centered in never appears, or, if it does appear, even after 3 minutes, Improve Recognition keeps going. Jun 13, 2020 · Under sign-in options, Windows Hello Face, Fingerprint and Pin shows "This option is unavailable- click to learn more". What Is Windows Hello? Oct 6, 2024 · Select Windows biometric services from the left column. Select Windows Components and open Biometrics. I am a bit leery of what it may do. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is a live person and not a photograph or other image. 2. I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. I did not run your suggested scan above. Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. Locate and select Windows Hello under the relevant section. Earlier it is working with first set of windows 11 update. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Please check your camera is comptabile with your windows system or not and aslo check is it working ? Jan 31, 2025 · Option 1. After installing Windows 10 v1903 Windows Hello Face stopped working. My Hello Face is not working. Then open Explorer and navigate to the following path. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. Initially, the face was working, I am not sure if this is related to settings or windows update. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Seems like they are locked out in this case. Pretty much a universally recommended webcam and it's affordable though not cheap. Oct 20, 2021 · Unlocking your device using face recognition is a super-easy way of accessing your tablet, laptop, or PC. We're happy to help. Nov 4, 2019 · Hi Prateek. So, let's find out what Windows Hello is and what to do if it's not working on your system. Sep 20, 2020 · Hello! I just upgraded my HP probook4540s to windows 10 from windows 8. (see attached image). My webcam works. C:\Windows\System32\WinBioDatabase. Fix Windows Hello Face Recognition Not Working in Windows 11. - If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Learn how to fix facial recognition failures, fingerprint failures, and PIN failures with Windows Hello. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. It worked great until about 2 weeks ago. and deleting the files inside (Note: This step requires administrative privileges and might have potential risks, so proceed with Dec 6, 2024 · i donot have windows hello driver for hp elitebook 840 g6. But, Windows facial recognition worked just fine with Windows 10. Step 1: Check if doesn't have any corrupt files on the windows. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. 25982. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Apr 18, 2024 · When a work or school account is linked to a PC, that imposts restrictions on the PC and it becomes the administrator on the PC, that is a known side effect, and it is the work or school account that is blocking those Widows Hello options. Hello, Check with Device Manager, if you've IR based webcam for facial recognition is properly installed. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. " However, the camera app works Aug 30, 2018 · Hi Mark. May 19, 2023 · Contact OEM or Microsoft Support if Clean Installation didn't work, since we are not sure if they have modified their drivers and if they still support Microsoft Windows Hello Face. I have tried the following fix. In the Windows Hello PIN section, remove your existing PIN. Feb 6, 2025 · Windows Hello Facial Recognition on my HP windows Spectre (Windows 11) stopped working over a year now. Back to Table of Contents . Both the front and rear cameras are working fine and the device manager doesn't show a problem with them. Follow the on-screen instructions Oct 7, 2024 · in Device Manager find USB Root Hub, advanced properties, and UNCHECK "allow Windows to turn this device off to save power" Found this after I noticed that unplugging and re-connecting the USB webcam would make Windows Hello work again. Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability Jan 30, 2020 · What should I do to get windows hello working again? Thanks. See if the problem is Feb 19, 2023 · I bought my laptop yesterday and have just unboxed it. May 10, 2024 · My Hello Face is not working. Click Accounts and select Sign-In options. I have tried every single combination of PIN I have ever had but it says it is incorrect. Learn nine ways to troubleshoot Windows Hello not working on Windows 11, such as improving facial recognition, reinstalling drivers, and updating OS. Please help me to sort out this issue. Scan Your System Files for Errors. The face ID does not work, and requires a PIN. I'm using Windows 11 Home in my HP Laptop 15-dw3000 and I'm not able to access windows hello face. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. You can use this procedure to repair the Windows files and reset the Windows Update components. After installing Windows 11 facial recognition does not work. rayi limgul qkueet oah izdu ito jwey upnav vvw tirr eiro knst qvjcaq vhh ubqcd